Customer Support

Can't find the answer to your question below, please click the icon to visit our support desk.

Where is my Package?
Possible reasons your package did not arrive on time or has not yet arrived:

1. Shipping address given was incorrect. Please use your complete and proper mailing address as per the United States Postal Service. If the address given is incorrect one of two things will happen a) The USPS database will reject the address and you will receive an email requesting the correct address. b) Your package will be shipped to an incorrect address and usually spend the next 30 days boomeranging its way back to our facility.

2. Initial delivery attempt failed. All packages are shipped via USPS Priority with signature confirmation. In order to receive your package YOU must sign for it. Your signature is necessary in order for us to complete the transaction. Please check with your local post office if you missed the initial delivery attempt or click here to setup redelivery.

3. Email address given was incorrect. If there is an issue with your order we will attempt to contact you via email. Your email however is the only means for us to have contact with you so if your email was entered incorrect in the order process then will not receive this information. You should also receive and email notification from USPS.com with your tracking information.

4. APO, AA, AE and other Military post offices. Your package will reach most military post offices within 2-5 days but from there it may take up 4 weeks to reach you.

5. International orders have been known to take up to 3-4 weeks depending on customs. Each country's regulations are different and can hold the package for as long as they see fit or in fact reject the package. If your package is rejected or refused by your country then you will be notified upon it's return and your money will be refunded.

Where is my Tracking Information?
For orders shipped within the USA tracking information will be automatically emailed directly from USPS.com at time of shipment. If you are using a spam blocker be sure to allow email from USPS.com.

Why is my Signature Required?
All packages shipped within the USA are shipped via US Postal Service Priority with Signature Confirmation. Your signature is required to complete the transaction and to ensure that you receive the package. If you are not home to receive your package please check with your local Post Office as soon as possible. Use the tracking information that is emailed to you directly from USPS.com at time of shipment to track your package.

Why Does my Billing Address Have to Match my Shipping Address?
We are only authorized to ship to the billing address and your signature is required. You may want to talk your bank (call the number on the back of your credit card) and add additional addresses to your account. Our policy is to error on the side of caution when it comes to your credit card security.